Former employees still have access
Old accounts, shared mailboxes, groups, and files need to be reviewed after an employee leaves.
Microsoft 365 Support
Microsoft 365 support for small businesses that need accounts, licenses, email, and security cleaned up.
J3 Systems Group helps small businesses and nonprofits organize Microsoft 365 users, administrator access, Multi-Factor Authentication, licenses, mailboxes, groups, and employee access processes.
Common Microsoft 365 problems we help fix
These are the issues that cause confusion, security risk, wasted licenses, and slow employee changes for small businesses.
Multi-Factor Authentication is inconsistent
Some users may be protected while others still depend only on a password.
Administrator access is unclear
Too many people may have elevated access, or no one may know who has the ability to make tenant-wide changes.
Licenses are being paid for but not used
Unused or misassigned licenses can quietly increase monthly costs.
Mailbox settings are messy
Forwarding, shared mailboxes, groups, and delegated access should be reviewed and documented.
Account changes are handled differently every time
Onboarding, offboarding, password resets, and license changes work better when there is a repeatable process.
What is included
The goal is practical cleanup, safer access, clearer records, and a Microsoft 365 setup your business can manage more confidently.
User accounts, groups, and licenses
- Review active users, former employees, vendors, and shared accounts.
- Review license assignments and identify unused or unclear licenses.
- Review groups and basic access patterns.
- Document recommended cleanup steps.
Multi-Factor Authentication and administrator access
- Review administrator roles and elevated access.
- Review Multi-Factor Authentication coverage.
- Check for risky access patterns that should be cleaned up.
- Create plain-language recommendations for next steps.
Mailboxes, forwarding, and shared access
- Review shared mailboxes and delegated mailbox access.
- Review forwarding settings and common mailbox risks.
- Review employee exit mailbox handling.
- Recommend cleaner ownership and documentation.
Onboarding and offboarding support
- Create repeatable account setup steps for new employees.
- Create access removal steps for employee exits.
- Connect account changes to license cleanup and file access review.
- Document the process so it can be used again.
Who this is for
This service is built for smaller teams that need Microsoft 365 organized without turning it into an oversized enterprise project.
Small businesses using Microsoft 365
For teams that rely on Outlook, Teams, OneDrive, SharePoint, and Microsoft 365 accounts every day.
Nonprofits with staff or volunteer access
For organizations that need better control over user accounts, files, shared mailboxes, and role-based access.
Office managers responsible for accounts
For teams where employee account changes are handled by operations, administration, or office staff.
Businesses without internal IT staff
For businesses that need practical help without hiring a full-time technology employee.
Teams that recently hired or lost employees
For businesses that need to confirm access was added or removed correctly.
Businesses that want better account security
For teams that want stronger Multi-Factor Authentication, clearer administrator access, and better documentation.
Related free resources
Start with a checklist or template, then request help if you find missing accounts, unclear access, unused licenses, or undocumented settings.
Microsoft 365 Admin Access Review Template
Review administrator roles and identify accounts that need closer attention.
Open checklistSmall Business Password Policy Template
Set practical expectations for passwords, shared accounts, and Multi-Factor Authentication.
Open templateEmployee IT Offboarding Checklist
Review account removal, license cleanup, mailbox access, and shared files after an employee leaves.
Open checklistMonthly IT Review Checklist
Create a recurring review rhythm for users, licenses, access, devices, and documentation.
Open checklistNot sure where to start?
Start with a broader Small Business IT Cleanup Assessment to review accounts, devices, software, documentation, and security basics.
View assessmentHow the Microsoft 365 cleanup process works
The process is designed to be simple, clear, and useful for small businesses.
Discovery call
Share what feels messy, risky, expensive, or unclear in your Microsoft 365 setup.
Access and license review
Review accounts, licenses, administrator roles, shared mailboxes, groups, and common access issues.
Practical recommendations
Receive clear next steps for cleanup, documentation, security basics, and recurring review.
Frequently asked questions
Do you support Microsoft 365 for small businesses?
Yes. J3 Systems Group helps small businesses and nonprofits review Microsoft 365 users, licenses, administrator access, mailboxes, and basic security settings.
Can you help review administrator accounts?
Yes. Administrator access should be reviewed and documented because elevated access can affect the entire Microsoft 365 environment.
Can you help with former employee access?
Yes. Employee exits are one of the most important times to review accounts, shared mailboxes, licenses, groups, and file access.
Can you help with Multi-Factor Authentication?
Yes. J3 Systems Group can review Multi-Factor Authentication coverage and identify accounts that need stronger protection.
Can you review unused licenses?
Yes. License review can help identify assigned, unused, or unclear licenses that may be increasing monthly costs.
Do you offer one-time Microsoft 365 cleanup?
Yes. One-time cleanup projects are available for businesses that need a focused review before deciding on ongoing support.
Need help cleaning up Microsoft 365?
J3 Systems Group can review your accounts, licenses, administrator access, Multi-Factor Authentication settings, mailbox access, and employee access process.