Knowledge Base
KB-04

Microsoft 365 Accounts Licensing and MFA

Twelve practical J3 Systems Group knowledge base articles for this topic area.

KB-04.001

Why Employees Should Not Share a Microsoft 365 Account or License

Practical guidance for why employees should not share a microsoft 365 account or license, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-04.002

Shared Computer, Separate Microsoft 365 Accounts

Practical guidance for shared computer, separate microsoft 365 accounts, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-04.003

Microsoft 365 License Is Assigned but Apps Still Say Unlicensed

Practical guidance for microsoft 365 license is assigned but apps still say unlicensed, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-04.004

Microsoft 365 MFA Prompt Is Not Working

Practical guidance for microsoft 365 mfa prompt is not working, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-04.005

Microsoft 365 User Is Locked Out

Practical guidance for microsoft 365 user is locked out, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-04.006

Microsoft 365 Password Reset Did Not Fix Sign-In

Practical guidance for microsoft 365 password reset did not fix sign-in, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-04.007

Microsoft 365 User Cannot Register MFA

Practical guidance for microsoft 365 user cannot register mfa, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-04.008

Microsoft Authenticator Approval Is Not Appearing

Practical guidance for microsoft authenticator approval is not appearing, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-04.009

Microsoft 365 Sign-In Says More Information Is Required

Practical guidance for microsoft 365 sign-in says more information is required, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-04.010

How to Check Which Microsoft 365 License a User Has

Practical guidance for how to check which microsoft 365 license a user has, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-04.011

How to Remove a Microsoft 365 License Without Losing Needed Data

Practical guidance for how to remove a microsoft 365 license without losing needed data, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-04.012

Microsoft 365 Guest User Cannot Access a Shared Resource

Practical guidance for microsoft 365 guest user cannot access a shared resource, including low-risk checks, what the results mean, and when to stop and contact IT.