Knowledge Base
KB-14

J3 Client Support and Service Guides

Twelve practical J3 Systems Group knowledge base articles for this topic area.

KB-14.001

How to Request Support From J3 Systems Group

Practical guidance for how to request support from j3 systems group, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-14.002

What Information to Include in an IT Support Request

Practical guidance for what information to include in an it support request, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-14.003

How to Report a Security Incident to J3 Systems Group

Practical guidance for how to report a security incident to j3 systems group, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-14.004

How to Tell When an IT Issue Is Urgent

Practical guidance for how to tell when an it issue is urgent, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-14.005

How to Submit a New Employee Technology Request

Practical guidance for how to submit a new employee technology request, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-14.006

How to Submit an Employee Termination Request

Practical guidance for how to submit an employee termination request, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-14.007

How to Request a Microsoft 365 or Google Workspace Change

Practical guidance for how to request a microsoft 365 or google workspace change, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-14.008

How to Take a Useful Screenshot for IT Support

Practical guidance for how to take a useful screenshot for it support, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-14.009

How to Prepare Your Computer for Remote Support

Practical guidance for how to prepare your computer for remote support, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-14.010

How to Request a Technology Change Without Disrupting Staff

Practical guidance for how to request a technology change without disrupting staff, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-14.011

How to Prepare for a J3 Systems Group Technology Assessment

Practical guidance for how to prepare for a j3 systems group technology assessment, including low-risk checks, what the results mean, and when to stop and contact IT.

KB-14.012

How J3 Systems Group Handles Planned Technology Changes

Practical guidance for how j3 systems group handles planned technology changes, including low-risk checks, what the results mean, and when to stop and contact IT.