J3 Systems Group LLC provides ongoing remote technology administration and operations for small businesses, nonprofits, and other smaller organizations that need defined technology responsibilities managed without building a full internal IT department.
Managed IT Support is custom scoped around the systems, users, operational responsibilities, and recurring technology work included in the engagement.
Based in Vancouver, Washington; services delivered remotely nationwide.
Exact responsibilities are custom scoped. Depending on the approved engagement, Managed IT Support can include continuing administrative, documentation, coordination, and operational responsibilities.
The approved engagement identifies the supported services, systems, users, devices, applications, responsibilities, client responsibilities, and exclusions that apply. Work requiring physical access or hands-on assistance remains the client's responsibility through its personnel, local technician, or approved third-party provider. J3 may coordinate remotely when that coordination is included in scope.
If your need is limited to Microsoft 365 or Google Workspace administration, the corresponding platform-administration service may be the better fit.
If you need a defined assessment, migration, implementation, cleanup, documentation project, or other non-recurring engagement, J3's one-time services may be more appropriate.
Additional projects or responsibilities outside the approved scope require review and separate approval before J3 assumes responsibility for them.
Ongoing technology work is easier to manage when responsibilities, approvals, changes, and important operating information are documented rather than assumed.
The engagement begins by understanding the recurring need, reviewing the relevant environment, and documenting responsibilities and boundaries.
Start with a Zoom meeting about the technology responsibilities your organization needs help managing.
J3 reviews the relevant users, systems, applications, devices, vendors, documentation, operational needs, and expected responsibilities needed to define the engagement.
The proposed scope identifies what J3 will manage, applicable exclusions, client responsibilities, and work that requires separate approval.
After the applicable proposal and agreement are approved, recurring work begins according to the defined scope and service terms.
Tell J3 what your organization needs help administering, organizing, documenting, or coordinating. You do not need to determine the final service scope before reaching out.